Shipping policy
Shipping Policy
Last Updated: August 2026
At GoFurnitureHub, we are committed to providing a smooth and reliable delivery experience. Please review our Shipping Policy below to understand how we process, ship, and deliver your orders.
Shipping Coverage
We currently ship within the United States only.
Free Standard Shipping is available to all U.S. customers, including:
-
Continental United States
-
Alaska
-
Hawaii
-
Puerto Rico
At this time, we do not offer international shipping.
Order Confirmation
After placing your order, you will receive a confirmation email containing your order details.
This email confirms that we have successfully received your order. Once your payment has been authorized, we begin preparing your order for processing.
If you do not receive your confirmation email within a few minutes, please check your spam or junk folder. If you still cannot find it, please contact our customer support team.
Order Processing
Most orders are processed within 1–2 business days (Monday through Friday).
During holidays, promotional events, or periods of high demand, processing times may be slightly longer.
Orders are processed only after payment has been successfully verified.
Shipping Time
Standard Free Shipping
-
Processing Time: 1–2 Business Days
-
Estimated Delivery: 3–10 Business Days
Delivery times may vary depending on your location, carrier operations, weather conditions, or other unforeseen circumstances.
Shipping Costs
We proudly offer FREE Standard Shipping on all eligible orders shipped within the United States.
There are no hidden shipping fees for standard delivery.
If premium or expedited shipping options become available, any applicable charges will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes:
-
Tracking Number
-
Shipping Carrier
-
Tracking Link
Tracking information may take up to 24 hours to become active after your shipment leaves the warehouse.
Delivery Information
Please ensure that your shipping address is complete and accurate before placing your order.
GoFurnitureHub is not responsible for delays or failed deliveries resulting from:
-
Incorrect shipping addresses
-
Missing apartment or suite numbers
-
Invalid contact information
-
Carrier-related delays
-
Severe weather or natural disasters
If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.
Order Verification
For security purposes, some orders may require additional verification before shipment.
We may contact you to confirm:
-
Billing information
-
Shipping address
-
Identity verification
-
Payment authorization
This helps us protect customers from unauthorized or fraudulent purchases.
Delayed Shipments
Although we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control.
Possible reasons include:
-
Carrier delays
-
Weather conditions
-
High shipping volumes
-
Supply chain interruptions
-
Public holidays
If your shipment experiences an unexpected delay, our support team will be happy to assist you.
Damaged or Missing Packages
Please inspect your order immediately after delivery.
If your package arrives damaged, incomplete, or appears to be missing items, contact us within 48 hours of delivery.
To help us resolve your claim quickly, please provide:
-
Your order number
-
Photos of the product
-
Photos of the packaging
-
A brief description of the issue
We will review your request and work toward a prompt resolution.
Lost Packages
If your tracking information indicates your package has been delivered but you cannot locate it, we recommend:
-
Checking around your delivery location.
-
Asking household members or neighbors.
-
Contacting the shipping carrier.
If you still cannot locate your package, please reach out to our support team for assistance.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has entered the shipping process, modifications or cancellations may no longer be possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
GoFurnitureHub
Email: help@gofurniturehub.com
Phone: +1 (XXX) XXX-XXXX
Address: [Your Business Address]
We appreciate your trust in GoFurnitureHub and are committed to delivering your furniture safely, efficiently, and with exceptional customer service.