Refund policy
Return & Refund Policy
Last Updated: August 2026
At GoFurnitureHub, we want you to feel confident about your purchase. If you're not completely satisfied with your order, we're here to help with a simple and transparent return process.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include original packaging, accessories, and any included materials.
- Be free from damage, alteration, or misuse.
- Be accompanied by proof of purchase or order confirmation.
Items that do not meet these requirements may not be eligible for a refund.
How to Start a Return
Please contact our customer support team before sending any item back.
When requesting a return, please provide:
- Your order number.
- The reason for your return.
- Photos or videos if the item is damaged, defective, or incorrect.
Once your return request is reviewed and approved, we will provide instructions for returning your item.
Please do not send items back without prior return authorization.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photos or videos showing the issue.
- Photos of the shipping box and packaging, when applicable.
If your claim is approved, we will work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Customer-Initiated Returns
If you change your mind or no longer want an item, you may request a return within 30 days, provided the item meets our return eligibility requirements.
Please note:
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- Original shipping charges, if applicable, are non-refundable.
- Returned items must be received in their original condition.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to your original payment method within 7โ15 business days.
Please note that banks and payment providers may require additional time to process and display the refund.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account.
- Contact your credit card or payment provider.
- Contact your bank regarding possible processing delays.
If you still need assistance, please contact our customer support team.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, you may return your original item if it is eligible under this policy and place a new order.
Non-Returnable Items
The following items may not be eligible for return:
- Used, altered, or damaged items.
- Items returned without original packaging or essential components.
- Clearance or final sale items where clearly stated on the product page.
- Gift cards.
- Items specifically marked as non-returnable.
Return Shipping
Approved returns should be securely packaged to help prevent damage during transit.
We recommend using a trackable shipping service for returns. GoFurnitureHub is not responsible for return packages lost or damaged during transit when shipped by the customer.
Contact Us
Your satisfaction matters to us. If you have any questions about our refund policy or need assistance with a return or refund, please visit our Contact Us page. Our team will be happy to help.
GoFurnitureHub Customer Support
Email:ย help@gofurniturehub.com
Phone: +1 (209) 542-9116
Address:
2855 S Elm Ave Ste 106
Fresno, CA 93706
United States
At GoFurnitureHub, your trust means everything to us. Weโre committed to making every step of your shopping experience simple, transparent, and worry-free.