Refund policy
Return & Refund Policy
At GoFurnitureHub, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and transparent return process.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
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Be unused and in its original condition.
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Include all original packaging, accessories, manuals, and hardware.
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Be free from signs of assembly, installation, or misuse.
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Be returned with proof of purchase or order confirmation.
Returns that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To begin the return process, please contact our customer support team before sending any item back.
Please include:
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Your order number.
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The reason for the return.
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Photos or videos (required for damaged, defective, or incorrect items).
Once your request is reviewed and approved, we'll provide return instructions and, when applicable, a return shipping label.
Please note that returns sent without prior authorization cannot be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery.
To speed up the resolution process, please provide:
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Your order number.
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Clear photos or a short video showing the issue.
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Photos of the shipping box and packaging if damage occurred during delivery.
If the claim is approved, GoFurnitureHub will provide a replacement, exchange, or full refund at no additional cost to you.
Customer-Initiated Returns
If you change your mind or no longer want the item, you may still return it within our 30-day return period, provided it meets our return requirements.
Please note:
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The customer is responsible for return shipping costs.
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Original shipping charges (if applicable) are non-refundable.
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Returned items must arrive in their original condition.
Refund Process
After your returned item has been received and inspected, we'll notify you of the refund status.
If approved, your refund will be issued to your original payment method within 7–10 business days.
Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.
Late or Missing Refunds
If you haven't received your refund after the processing period:
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Check your bank account.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you still need assistance, please contact our support team.
Exchanges
We currently do not offer direct product exchanges.
If you'd like a different item, simply return the original product (if eligible) and place a new order for the replacement item.
Non-Returnable Items
The following items cannot be returned:
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Products that have been used, assembled, altered, or damaged after delivery.
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Items returned without original packaging or missing parts.
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Clearance, final sale, or non-returnable products (where stated on the product page).
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Gift cards.
Bulk & Commercial Orders
Orders placed for commercial, wholesale, or bulk purchases may be subject to different return conditions.
For bulk orders, return shipping costs are the customer's responsibility unless the items arrive damaged or incorrect. Additional restocking fees may apply depending on the size and nature of the order.
Return Shipping
Approved returns should be securely packaged to prevent damage during transit.
We recommend using a trackable shipping service, as GoFurnitureHub cannot be responsible for packages lost or damaged during return shipping.
Need Assistance?
If you have any questions regarding returns or refunds, our customer support team is happy to help.
GoFurnitureHub Customer Support
Email: help@gofurniturehub.com
Phone: +1 (XXX) XXX-XXXX
Business Hours: Monday – Friday
We appreciate your trust in GoFurnitureHub and are committed to providing a smooth shopping experience from purchase to delivery.